Privacy Policy

1. Who We Are

Airport Transfer Bristol is a licensed private hire operator based in Bristol, UK. We are the data controller responsible for your personal data collected through our website and booking services.

If you have any questions about this Privacy Policy or how we handle your data, please contact us at [email protected] or call 01179 338686.

2. What Data We Collect

When you make a booking or enquiry with us, we may collect the following personal data: your full name, telephone number, email address, pickup and drop-off addresses, flight number and travel details, number of passengers, and any special requirements such as child seats or accessibility needs.

We may also collect technical data when you visit our website, including your IP address, browser type, pages visited, and time spent on the site. This is collected via cookies and similar technologies to help us improve our website.

3. How We Use Your Data

We use your personal data to process and fulfil your booking, communicate with you about your journey, send booking confirmations and reminders, and provide customer support.

With your consent, we may also use your contact details to send you information about our services, promotions, or updates. You can opt out of marketing communications at any time by contacting us or clicking the unsubscribe link in any email we send.

We may use anonymised and aggregated data for analytical purposes to improve our services and website. This data cannot be used to identify you personally.

4. Legal Basis for Processing

We process your personal data on the following legal bases: contract performance (to fulfil your booking), legitimate interests (to improve our services and prevent fraud), legal obligation (to comply with applicable laws and regulations), and consent (for marketing communications where applicable).

5. How We Share Your Data

We do not sell, rent, or trade your personal data to third parties. We may share your data with our licensed drivers solely for the purpose of completing your journey, and with trusted third-party service providers who assist us in operating our business (such as booking software providers), subject to strict confidentiality agreements.

We may also disclose your data where required by law, court order, or regulatory authority, or to protect the rights, property, or safety of Airport Transfer Bristol, our customers, or others.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Booking records are typically retained for up to 7 years for accounting and legal compliance purposes.

When your data is no longer required, we will securely delete or anonymise it.

7. Your Rights

Under UK GDPR, you have the following rights regarding your personal data: the right to access a copy of the data we hold about you; the right to rectification of inaccurate or incomplete data; the right to erasure ('right to be forgotten') in certain circumstances; the right to restrict processing; the right to data portability; and the right to object to processing based on legitimate interests.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data has been handled unlawfully.

8. Cookies

Our website uses cookies to enhance your browsing experience and help us understand how visitors use our site. Essential cookies are required for the website to function correctly. Analytics cookies help us understand visitor behaviour so we can improve our service.

You can control cookie settings through your browser. Please note that disabling certain cookies may affect the functionality of our website.

9. Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies before providing any personal data.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page, with the date of the most recent update shown at the top.